Bet65 Privacy Policy — How We Keep Your Information Safe

1 Introduction & Scope

This Privacy Policy applies to all services, mobile apps, websites, and related digital offerings on the bet65 platform. It takes effect the moment you visit our website, create an account, place a bet, or use any of our services.

Bet65 operates in accordance with applicable data protection regulations in Bangladesh and international standards. Our Privacy Policy is reviewed regularly, and users are notified in advance of any significant changes.

• This policy applies to all registered and unregistered bet65 users.
• This policy does not apply to third-party websites or services.
• For any questions or complaints, please contact us at [email protected].

2 Types of Data Collected

Bet65 collects two types of information from users — data you provide directly and data collected automatically. The table below provides a full breakdown.

3 Purpose of Data Use

Bet65 uses collected data only for specific, legitimate purposes. We respect your privacy and never misuse your information. The key purposes are outlined below.

• Account Management: For registration, login, and profile verification.
• Payment Processing: To process deposit and withdrawal transactions.
• KYC Verification: For legal identity and age verification purposes.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To respond to support tickets, complaints, and inquiries.
• Service Improvement: To analyze usage and improve the quality of the platform.
• Marketing Communications: To send promotional content only with your consent.
• Legal Obligations: To meet the requirements of government or regulatory authorities.

4 Data Sharing Policy

Bet65 shares your information only in very limited circumstances and exclusively with trusted parties. We never disclose your data to third parties without a valid reason or your consent.

• Payment Providers: Mobile Banking, Nagad, Rocket, etc. — used solely to process transactions.
• KYC Service Provider: Authorized third parties for identity verification.
• Legal Authorities: Where required by a court order or government directive, we comply with our legal obligations.
• Security Partners: Audit agencies to ensure cybersecurity.

Even in the above cases, only the minimum necessary information is shared, and all relevant parties are bound by strict confidentiality agreements.

5 Cookies & Tracking Technologies

Bet65 uses cookies and similar tracking technologies on its website. These cookies help improve your browsing experience and ensure the platform functions correctly.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6 Data Retention Period

Bet65 retains your information only for as long as necessary. While your account is active, your data is kept to provide our services. After account closure, certain information may be retained for a defined period to meet legal obligations.

• Active account data: retained for the duration the account remains active.
• Transaction records: minimum 5 years after account closure.
• KYC Documents: 5–7 years, as required by regulatory obligations.
• Customer support communications: up to 3 years.
• Log and cybersecurity data: up to 1 year.

7 Your Rights

As a bet65 user, you have several important rights over your own data. We honour these rights and aim to respond in a timely manner.

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Opt Out: You may request to stop receiving marketing communications.
• Right to Complain: You can file a complaint with our support team for any privacy violation.

To exercise any of these rights, email us at [email protected]. We typically respond within 7 business days. Complex cases may take up to 30 days.

8 Minor Protection

Bet65 is strictly for users aged 18 and above. We do not knowingly collect or process data from minors. Age is verified at registration, and KYC documents may be requested in cases of doubt.

• Date of birth verification is mandatory during registration.
• If age is in doubt, official government-issued proof of age will be requested.
• Accounts identified as belonging to a minor will be closed immediately.
• Parents can contact us regarding any concerns about a child's account.

9 Security Measures

Bet65 uses industry-standard security technology to protect your data. Our security team monitors systems 24/7 and responds immediately to any unusual activity.

• 256-bit SSL Encryption: All data transfers are secured.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall and DDoS Protection: To prevent cyberattacks.
• Regular Security Audits: Penetration testing by third parties.
• Encrypted Database: Stored data is kept in encrypted form.
• Limited Access Policy: Only authorized staff can access data on a need-to-know basis.

10 Policy Changes

Bet65 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you in advance via your registered email or a notification on the platform.

• Minor updates may be applied to the page directly.
• You will be notified at least 7 days in advance of any major changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.
• Check the "Last Updated" date at the top of the page to confirm you are viewing the latest version.

If you have any questions or feedback, feel free to reach out to us at any time. bet65 is always operated with transparency and integrity.

Frequently Asked Questions (FAQ)